Managed IT Programs

First Watch

Remote Watch

Over Watch

Service Level Basic Advanced Premier
24/7 Monitoring & Alerting for PC, Mac, Servers, Network Equipment
Asset Inventory and Reporting
Patch Management
24/7 Anti-virus Monitoring
Client Portal
Network Device Configuration Backups
Information Technology Counsel & Strategy
Remote Support Capable
3rd Party Vendor Coordination for Software & Hardware
Proactive Maintenance & Firmware  Upgrades
Root Cause Analysis of Major Incidents
User Support
Remote Troubleshooting & Remediation
Onsite Troubleshooting & Remediation (when required)
Cyber Data Protect with Offsite Data Backup Recommended Recommended Recommended

Additional IT Services

  • Hardware Procurement – New and Refurbished Equipment
  • Virtualized Resources (Workstations and Servers)
  • Public and Private Cloud
  • Wireless Networks
  • Building-to-Building Wireless Bridge
  • Unified Communications
  • Office 365 Subscriptions
  • Outlook 365 Email Security
  • Implementation and Projects
  • Business Application and Office Software
  • Time & Material (Hourly Services)
  • IT Consulting and Planning
  • Printers and Printer Services

Our Managed IT Programs

FirstWatch

  • 24/7 Monitoring & Alerting for PC, Mac, Servers, and Network Equipment
  • Asset Inventory and Reporting
  • Patch Management
  • 24/7 Anti-Virus Monitoring
  • Client Portal
  • Network Device Configuration Backups

RemoteWatch

Watch Plus
  • 3rd Party Vendor Coordination for Software & Hardware
  • Proactive Maintenance & Firmware Upgrades
  • Root Cause Analysis of Major Incidents
  • Unlimited 24/7 Remote Troubleshooting & Remediation

OverWatch

Watch Plus
  • 3rd Party Vendor Coordination for Software & Hardware
  • Proactive Maintenance & Firmware Upgrades
  • Root Cause Analysis of Major Incidents
  • Unlimited 24/7 Remote Troubleshooting & Remediation
  • Unlimited Troubleshooting & Remediation