Programs

First Watch

Remote Watch

Over Watch

Service Level Basic Advanced Premier
24/7 Monitoring & Alerting for PC, Mac, Servers, Network Equipment
Asset Inventory and Reporting
Patch Management
24/7 Anti-virus Monitoring
Client Portal
Network Device Configuration Backups
Information Technology Counsel & Strategy
Remote Support Capable
3rd Party Vendor Coordination for Software & Hardware
Proactive Maintenance & Firmware  Upgrades
Root Cause Analysis of Major Incidents
User Support
Remote Troubleshooting & Remediation
Onsite Troubleshooting & Remediation (when required)
Cyber Data Protect with Offsite Data Backup Recommended Recommended Recommended

Our Managed IT Programs

FirstWatch

  • 24/7 Monitoring & Alerting for PC, Mac, Servers, and Network Equipment
  • Asset Inventory and Reporting
  • Patch Management
  • 24/7 Anti-Virus Monitoring
  • Client Portal
  • Network Device Configuration Backups

RemoteWatch

  • FirstWatch plus…
  • 3rd Party Vendor Coordination for Software & Hardware
  • Proactive Maintenance & Firmware Upgrades
  • Root Cause Analysis of Major Incidents
  • Unlimited 24/7 Remote Troubleshooting & Remediation

OverWatch

  • FirstWatch plus…
  • 3rd Party Vendor Coordination for Software & Hardware
  • Proactive Maintenance & Firmware Upgrades
  • Root Cause Analysis of Major Incidents
  • Unlimited 24/7 Remote Troubleshooting & Remediation
  • Unlimited Troubleshooting & Remediation

DataWatch

DataWatch Services may be added to all other Watch Programs, and is highly recommended, for data protection, security, backup, and recovery. Datawatch also includes the Cyber Data Protect resistant to Ran someware.

  • AntiVirus
  • Ransomware Resistant Data Protection
  • Cloud based Data Backup and Restore and Local Backup if needed.
  • Automatic Backups

Frequently Asked Questions

Managed IT programs are comprehensive IT services that are outsourced to a third-party provider. This includes the management and maintenance of a company's IT infrastructure, such as hardware, software, security, and network systems.
The benefits of a managed IT program include increased efficiency, reduced downtime, improved security, and cost savings. A managed IT program allows businesses to focus on their core competencies while leaving IT management to experts.
Services typically included in a managed IT program include network monitoring and management, software updates and maintenance, security management, backup and disaster recovery, and help desk support.
A managed IT program is proactive and preventative, whereas traditional IT support is reactive. Managed IT programs provide ongoing support and maintenance, monitoring for potential issues before they become problems, whereas traditional IT support only responds to issues as they arise.
When choosing a managed IT program provider, look for a company with experience in your industry, a proven track record of success, and a focus on customer service. Additionally, make sure the provider offers a customizable program to fit your specific needs.
Document management is the process of storing, managing, and tracking electronic documents within an organization. It is essential for businesses as it helps to improve efficiency, reduce costs, and ensure compliance with regulations and standards. Keywords: Document Management, Organizations, Efficiency, Cost Reduction, Compliance.
IT strategy involves the development and implementation of a plan to effectively use technology to achieve an organization's objectives. IT strategy can benefit an organization by improving operational efficiency, reducing costs, increasing customer satisfaction, and enhancing overall competitiveness. Keywords: IT Strategy, Technology, Operational Efficiency, Cost Reduction, Customer Satisfaction, Competitiveness.
Remote IT support is a service that allows IT professionals to provide technical assistance to clients or users without being physically present. It works by using remote access tools to control and troubleshoot computers or devices from a remote location. Remote IT support helps to save time and reduce costs associated with traditional on-site support. Keywords: Remote IT Support, Technical Assistance, Remote Access Tools, Troubleshooting, Time Saving, Cost Reduction.
IT maintenance refers to the ongoing process of keeping IT systems and infrastructure up to date and in good working condition. It is important for businesses as it helps to prevent downtime, reduce costs, improve security, and ensure compliance with regulations. The benefits of IT maintenance include improved productivity, better system performance, and increased operational efficiency. Keywords: IT Maintenance, Infrastructure, Downtime Prevention, Cost Reduction, Security, Compliance, Productivity, System Performance, Operational Efficiency.
Effective IT budgeting involves identifying the IT needs of a business and allocating resources accordingly. It is important to prioritize IT investments based on their potential impact on the organization and to regularly review and adjust the budget as needed. Businesses can also consider outsourcing IT services or using cloud-based solutions to reduce costs and improve efficiency. Keywords: IT Budgeting, Resource Allocation, Prioritization, IT Investments, Impact, Regular Review, Outsourcing, Cloud-Based Solutions, Cost Reduction, Efficiency.