Programs |
First Watch |
Remote Watch |
Over Watch |
| Service Level | Basic | Advanced | Premier |
| 24/7 Monitoring & Alerting for PC, Mac, Servers, Network Equipment | ✓ | ✓ | ✓ |
| Asset Inventory and Reporting | ✓ | ✓ | ✓ |
| Patch Management | ✓ | ✓ | ✓ |
| 24/7 Anti-virus Monitoring | ✓ | ✓ | ✓ |
| Client Portal | ✓ | ✓ | ✓ |
| Network Device Configuration Backups | ✓ | ✓ | ✓ |
| Information Technology Counsel & Strategy | ✓ | ✓ | ✓ |
| Remote Support Capable | ✓ | ✓ | ✓ |
| 3rd Party Vendor Coordination for Software & Hardware | ✓ | ✓ | |
| Proactive Maintenance & Firmware Upgrades | ✓ | ✓ | |
| Root Cause Analysis of Major Incidents | ✓ | ✓ | |
| User Support | ✓ | ✓ | |
| Remote Troubleshooting & Remediation | ✓ | ✓ | |
| Onsite Troubleshooting & Remediation (when required) | ✓ | ||
| Cyber Data Protect with Offsite Data Backup | Recommended | Recommended | Recommended |
Our Managed IT Programs
FirstWatch
- 24/7 Monitoring & Alerting for PC, Mac, Servers, and Network Equipment
- Asset Inventory and Reporting
- Patch Management
- 24/7 Anti-Virus Monitoring
- Client Portal
- Network Device Configuration Backups
RemoteWatch
- FirstWatch plus…
- 3rd Party Vendor Coordination for Software & Hardware
- Proactive Maintenance & Firmware Upgrades
- Root Cause Analysis of Major Incidents
- Unlimited 24/7 Remote Troubleshooting & Remediation
OverWatch
- FirstWatch plus…
- 3rd Party Vendor Coordination for Software & Hardware
- Proactive Maintenance & Firmware Upgrades
- Root Cause Analysis of Major Incidents
- Unlimited 24/7 Remote Troubleshooting & Remediation
- Unlimited Troubleshooting & Remediation
DataWatch
DataWatch Services may be added to all other Watch Programs, and is highly recommended, for data protection, security, backup, and recovery. Datawatch also includes the Cyber Data Protect resistant to Ran someware.
- AntiVirus
- Ransomware Resistant Data Protection
- Cloud based Data Backup and Restore and Local Backup if needed.
- Automatic Backups
