Today, companies that have invested in mailrooms obtain valuable benefits by managing these departments effectively. MoneeshArora, the Chief Service Officer of Paycor, recently wrote an insightful article urging business leaders to play a more active role in managing their employees. His advice may hold particular importance for mailroom executives.
As a communications hub, the mailroom carries important responsibilities for receiving, sorting, and processing incoming letters and packages. In some businesses, the mailroom staff performs an important marketing role by supporting organized direct mail campaigns. Some enterprises rely on mailroom staff to help fulfill orders. While a growing number of enterprises have contracted out some of these functions in recent years, numerous businesses across North America still maintain large, busy, company mailrooms.
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Mr. Arora urges managers to encourage employees to excel in their jobs. To accomplish this goal, he recommends taking some concrete actions:
- Interacting with employees on a day-to-day level;
- Spending at least half of a work schedule observing operations in the field;
- Offering tactful feedback to help improve company operations.
This approach on the part of a supervisor assists employees and other managers in streamlining enterprise operations at a grassroots level. While not always popular, it seeks to enhance the firm’s competitiveness. Ultimately, implementing a “hands-on” managerial style may also raise the morale of the workforce.
Streamlining Mailroom Operations
Mailrooms offer fertile ground for managers seeking to enhance enterprise efficiency and performance. For example, if they attend mail equipment sales, managers obtain advantages if they already possess complete familiarity with the daily operations of this vital department. They gain the ability to make better-informed purchasing and budgeting decisions. Listening to employees and helping find solutions to their on-the-job problems and concerns ultimately strengthen the effectiveness of the mailroom.
Today, manufacturers have created various helpful equipment to assist mail processing and distribution operations. Should the firm purchase mobile or stationary mail sorting equipment? Would standalone automated mailing machines improve efficiency, or should the enterprise utilize a low-tech (and typically less efficient) assembly line arrangement? Obtaining feedback from the employees who actually perform mundane portions of mail sorting and handling tasks helps managers discover innovative technology best suited to meet a company’s unique business needs.